Brochure Plus Services | Vollert english

+ You receive priority and direct contact to the right expert: Competent and fast support from experienced technicians and automation experts Short reaction times: max. 2 hours from the first contact to the call back and first feedback for diagnosis and correction of the fault Remote support by remote maintenance access to the control of the affected machine or plant component ** Support for short-term troubleshooting through data correction and/or a change in the physical situation Data and program backup for later fault analysis * Excluded are Good Friday, Easter Monday, Whit Monday and the period from December 24 to January 01 BASIC Monday to Friday from 8 am to 5 pm CET * PREMIUM Monday to Friday from 6 am to 10 pm CET * EXCLUSIVE Monday to Friday from 0 am to 12 pm CET * YOUR ADVANTAGES: ** Prerequisite is an existing maintenance access via an Internet connection Remote support from experienced specialists In most cases, malfunctions can be quickly and easily resolved by telephone with the support of our hotline experts. INDIVIDUAL VIP PACKAGES We would also be pleased to quote you an individual hotline package, e.g. 24/7. Contact us. 15